Shipping policy

Thank you for shopping with Honey Bee Orb.

We are committed to delivering your orders safely, securely, and as quickly as possible throughout the United Arab Emirates.

Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or UAE public holidays will be processed on the next available business day.

Processing times may be extended during promotional campaigns, peak seasons, or public holidays.

Delivery Time

Estimated delivery within the United Arab Emirates is:

2–5 business days

Delivery times are estimates only and may vary depending on:

  • Delivery location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Operational circumstances beyond our control

Honey Bee Orb cannot guarantee exact delivery dates.

Shipping Charges

Standard UAE Delivery: AED 10

Free UAE Delivery: Orders of AED 200 and above

Shipping charges will always be displayed during checkout before payment confirmation.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders within the UAE.

Customers are responsible for ensuring someone is available to receive the shipment at the delivery address.

Repeated refusal of COD orders may result in future COD service being restricted.

Order Tracking

Once your order has been dispatched, tracking information may be sent via:

  • Email
  • SMS
  • WhatsApp (where available)

Tracking availability depends on the courier service.

Delivery Delays

Although we work with reliable courier partners, delivery delays may occur due to:

  • Courier operational issues
  • Public holidays
  • Weather conditions
  • Customs or security inspections (where applicable)
  • Remote delivery areas
  • Events beyond our reasonable control

Honey Bee Orb is not liable for delays caused by third-party courier services.

Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Delivery address
  • Contact number
  • Recipient information

Additional shipping charges may apply if a package is returned due to:

  • Incorrect address
  • Incomplete address
  • Customer unavailable for delivery
  • Refused delivery without a valid reason

Lost or Damaged Packages

If your order arrives damaged or appears to be lost, please contact us within 48 hours of the delivery notification.

Please include:

  • Order number
  • Photos of the package (if damaged)
  • Photos of the product (if applicable)

We will work with the courier partner to investigate and resolve the issue as quickly as possible.

International Shipping

Currently, Honey Bee Orb primarily serves customers within the United Arab Emirates.

International shipping may become available in selected countries in the future.

Contact Us

For shipping inquiries, delivery assistance, or order support, please contact us:

Email: honeybeeorb@gmail.com

Website: hbome.com

Location: United Arab Emirates