Refund policy
At Honey Bee Orb FZE LLC customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.
Return Eligibility
You may request a return within 7 calendar days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, unwashed, and undamaged.
- Be returned in its original packaging with all original tags, accessories, and inserts (if applicable).
- Be accompanied by the original proof of purchase or order number.
- Be in resalable condition.
All returned items are subject to inspection before a refund or exchange is approved.
Non-Returnable Items
For hygiene, customization, and quality reasons, the following items cannot be returned or refunded:
- Earrings
- Personalized or customized products
- Engraved items
- Gift cards
- Products damaged due to misuse, negligence, accidental damage, normal wear and tear, washing, perfume, cosmetics, or improper handling.
- Clearance, promotional, or final sale items (unless defective).
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photographs of the item
- Photographs of the packaging (if applicable)
After verification, Honey Bee Orb will arrange a replacement or issue a refund where applicable.
Refund Process
Once your returned item has been received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method used for purchase.
- Processing time may vary depending on your bank or payment provider.
Original shipping charges, express delivery fees, Cash on Delivery (COD) charges, and return shipping costs are non-refundable, unless the error was caused by Honey Bee Orb.
Exchanges
We currently replace or exchange items only if they are:
- Damaged
- Defective
- Incorrectly delivered
Exchange requests are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the item received is:
- Faulty
- Damaged
- Incorrect
- Sent in error by Honey Bee Orb
We recommend using a trackable shipping service, as Honey Bee Orb is not responsible for returned parcels lost during transit.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
Right to Refuse Returns
Honey Bee Orb reserves the right to approve, reject, or partially refund any return after inspecting the returned item.
Returns that do not meet the conditions of this policy, including items that are used, damaged, incomplete, altered, or returned without original packaging, may be refused or may qualify only for a partial refund.
Limitation of Liability
Honey Bee Orb shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, customs clearance, natural disasters, or other force majeure events.
Contact Us
For return, refund, or exchange requests, please contact us:
Email: honeybeeorb@gmail.com
Website: hbome.com
Location: United Arab Emirates